Frequently Asked Questions

What is TLC Services?

TLC Services is an online counseling platform. We change the way people get help with facing life’s challenges by providing convenient, discreet and affordable access to a licensed therapist. TLC Services makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone

Who are the counselors?

Counselors on TLC Services are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state’s professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience.

Is TLC Services right for me?

TLC Services may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have counselors who are specialized in specific issues, such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBTQ matters, grief, religion, self-esteem and more.

TLC Services is not the right solution for you if any of the following is true:

  • You have thoughts of hurting yourself or others
  • You are a minor or you are under the care of a legal guardian
  • You are in an urgent crisis or an emergency situation
  • You have been diagnosed with a severe mental illness, or if you have been advised to be in psychological supervision or psychiatric care
  • You were required to undergo therapy or counseling either by a court order or by any other authority
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.

Can TLC Services substitute for traditional face-to-face therapy?

The professionals who work through TLC Services are licensed and credentialed therapists who were certified by their state’s board to provide therapy and counseling. However, while the service may have similar benefits, it’s not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won’t be able to make any official diagnosis, to fulfill any court order or prescribe medication.

How will I communicate with my counselor?

You can get counseling in four ways:

  • Exchanging messages with your counselor
  • Chatting live with your counselor
  • Speaking over the phone with your counselor
  • Video conferencing with your counselor

How does messaging work?

Once you select a counselor, you and your counselor will get a dedicated “room”, which will be your private and secure place to communicate. In this room, you will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your counselor will then read your messages, and respond with questions, feedback, insights, and guidance.

You can exchange messages with your counselor at any time, from anywhere, using any Internet-connected device. The room is open 24/7 and since messaging is not in real-time it doesn’t require scheduling. Instead, you can choose whenever you want to write or respond to your counselor. You will get a notification by email when the counselor has sent you a message.

How do live chat sessions work?

To have a live chat session, you will first need to schedule a time with your counselor. At the scheduled time, log in to your account to start typing and chatting with your counselor.

How do live phone sessions work?

To talk with your counselor over the phone, you will need to schedule a time with your counselor and log in to your counseling room at that time. The counselor will prompt you to start the phone session and the system will ask you for your phone number. The system will then call you at that number and connect you with your counselor to start the phone session. Please note that the phone number you enter will not be shared with the counselor.

Can I go back and read the counselor’s previous messages?

Yes. You can always login to your account and read all the counselor’s messages to you. This may help you in reflecting and remembering some of the guidance and input that you received. This is one of the main advantages of e-counseling.

How long can I use TLC Services?

This depends on your needs and varies a lot from one person to another. Some people feel they get most of the value after just a few weeks, while others prefer to stick to the program for an extended period of time. This is completely up to you.

Can I be reimbursed by my insurance?

Services offered using this site are generally not covered by health insurance, Medicare or Medicaid.
However, TLC Services offers very affordable pricing options which are typically comparable with the co-pays of most insurance plans.

What is the role of TLC Services?

The service is provided by independent providers who work directly with you. These providers are not employees of TLC Services and the site doesn’t oversee them professionally. Our mission is to build, maintain, and support a platform that lets users and counselors communicate effectively, and to facilitate this channel so they can get the most out of their interaction.

How is my privacy protected?

We are committed to securing your privacy and confidentiality. We have built and state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide.

Can I stay anonymous?

When you sign up we do not ask you for your full name or contact information. You may pick any “nick name” which will identify you in the system. When you decide to start the counseling process, we will ask you for emergency contact information which is kept safe in the system so it can be used if your counselor believes that you or someone else might be in danger.

What if I want to change or stop my subscription?

Changing your payment plan or canceling your subscription can all be easily done online. To cancel your subscription, you must let your counselor know that you’d like to quit counseling in your messaging room. We find that this helps you and your counselor close out your time here. Once you notify them, they will send you the instructions to quit counseling.

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